FOCUSED ON RESULTS

BROAD TEST MENU

Our lab services offer a comprehensive menu of testing, which can be customized for practice-specific needs.  We focus on understanding what those needs are as part of our on-boarding process.  By working with physicians and practice management personnel, we develop  customized requisitions that support your patient demographics and patient care strategies. As more approaches to patient care evolve, so must our test menus. We offer a broad menu of tests including:

  • Chemistry
  • Hematology 
  • Wellness panels
  • FISH
  • Toxicology
  • DNA
  • Pharmacogene

CONCIERGE SERVICE

Our phlebotomists reflect our commitment to integrity, professionalism, and quality of process.  Through recurring training programs, managed learning, and defined career paths, we are building a phlebotomy team that is unmatched in excellence.  We recognize that our phlebotomists are not only our employees, but also serve a dual service role by interacting (albeit in a minimal, narrowly defined way) with your patients.  As an extension of your practice, our phlebotomists strive to make the draw experience as comfortable and professional as possible.  Phlebotomists describe the draw process to the patient so each patient understands the tubes required for requested tests and the steps that the phlebotomist will take to draw the blood that corresponds to those requested tests.   From a collection standpoint, our phlebotomists understand the requirements for a “good” specimen and communicate that to the patient as necessary.  Efficient and controlled specimen collection contributes to overall reliability of results, and limits the need for re-draws or re-collects. 

COMPLIANCE

Our business decision-making, from both a tactical and strategic perspective, is framed by strict compliance to all regulatory and legal requirements. Our lab services compliance program includes:

  • External advisory board oversight
  • In-house general counsel 
  • Quality and compliance audits 
  • Commitment to work with only complex CLIA-certified laboratories
  • TAT monitoring and recurring reliability analysis
  • Monthly quality reporting
  • HIPAA training for employees
  • Culture of ethics and integrity, both in specimen collection and processes